| Frequently
Asked Questions
Who
are the Sisters of Mercy?
Who
can use Mercy's services?
What
religious services does Mercy offer?
How
can I make a donation to Mercy Iowa City?
How
can I get a copy of my bill?
Is
there any way to get help paying my bill?
How
can I get a copy of my medical record?
How
can I obtain a certified copy of my baby's birth certificate?
Have another
question? Please contact Mercy
On Call by e-mail
or by phone at 319-358-2767 or toll free 800-358-2767.
Who
are the Sisters of Mercy?
The
Sisters of Mercy of the Americas are an international community
of Roman Catholic women vowed to serve people who suffer poverty,
sickness, and ignorance, with a special concern for women and children.
They address human needs through collaborative efforts in education,
healthcare, housing, and pastoral and social service in ways that
are both traditional and innovative. In addition to many educational
facilities, the Sisters sponsor about 200 health care facilities.
Catherine McAuley founded the Sisters of Mercy in 1831 in Dublin,
Ireland.
In the United States the Sisters of Mercy are organized into regional
provinces. Mercy Iowa City is affiliated with the Sisters
of Mercy West Midwest Community of Omaha.
Who
can use Mercy's services?
Anyone
can use Mercy's services, regardless of race, creed, religion, sexual
orientation, national origin, or ability to pay.
Mercy works
with all insurance carriers, Medicare, and Medicaid for payment
of patient bills. Individuals can also pay privately or request
financial assistance if necessary.
The majority
of Mercy patients come from southeast Iowa.
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What
religious services does Mercy offer?
Mercy
chaplains can help patients and their families when questions, fears,
and concerns may seem overwhelming. Pastoral Care staff members
can also help with specific religious needs, such as receiving the
Catholic sacraments, or can arrange for clergy of any faith to visit
with patients and family.
Resources such as tape recorders, audio tapes, and books are also
available through Pastoral Care. For more information about the
religious services Mercy offers, visit the Spiritual
Support web page.
How
can I make a donation to Mercy Iowa City?
The
Mercy Hospital Foundation, Mercy Iowa City's preferred channel for
private gifts, offers a variety of ways to contribute to Mercy's
programs and services. One of these programs may fit your personal
financial plan while benefiting tomorrow's patients and their families.
For more information visit Mercy
Hospital Foundation web page.
How
can I get a copy of my bill?
Please
call an Access Services Representative at 319-339-3616, or toll
free at 800-637-2942, ext. 3616, and request a copy of your itemized
bill.
Is
there any way to get help paying my bill?
YES
. . . please call an Access Services Representative at Mercy at
319-339-3616, or toll free at 800-637-2942, ext. 3616, to determine
if you qualify for a government program or financial
assistance directly from Mercy Iowa City.
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How
can I get a copy of my medical record?
All
requests for medical records are required to be made in writing
and sent to Mercy Hospital, Attn: Medical Records, 500 E Market
Street, Iowa City, IA 52245. Please indicate what records are needed,
the reason (legal, insurance, personal, continued care), and where
the records are to be sent. The request needs to be signed and dated,
and should include as much identifying information as possible (social
security number, date of birth, etc.). The requested records should
be received in 7 to 10 days. Fax requests are taken in emergency
situations only.
How
can I obtain a certified copy of my baby's birth certificate?
Mercy Hospital does not issue certified copies of birth certificates.
Copies must be obtained from state or local registrars, in accordance
with Iowa state law.
- For babies
born to married mothers: Contact the Johnson County Recorders
Office, 913 S. Dubuque St., Iowa City, IA 52240, phone 319-356-6095.
- For babies
born to single mothers after July 1995: Contact the Johnson County
Recorders Office, 913 S. Dubuque St., Iowa City, IA 52240, phone
319-356-6095.
- For babies
born to single mothers before July 1995: Contact the Iowa Department
of Public Health, Bureau of Vital Records, Lucas State Office
Building, 1st Floor, 321 E. 12th Street, Des Moines, IA 50319-0075,
phone 515-281-4944.
- For babies
who are adopted or for any records ordered sealed by a court of
law: Contact the Iowa Department of Public Health, Bureau of Vital
Records, Lucas State Office Building, 1st Floor, 321 E. 12th Street,
Des Moines, IA 50319-0075, phone 515-281-4944.
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